FRIENDLY REMINDERS BEFORE ATTENDING:

• You must read, understand, and agree to our terms and conditions provided here.

• Our cancellation policy is clearly disclosed on our booking site, terms and conditions, and confirmation emails.

• We are open by Appointment only, any posted trading hours are subject to change without notice. 

• You must pre-pay for all services and products.  

• Our services and classes are subject to Instructor availability, and current demand.

• We reserve the right to cancel classes that are regularly scheduled for any reason.

• Only those with a booking will be notified of changes/cancellations.

• Please ensure you have booked online before attending
- You can book up to 5 minutes prior to class start time.

• Walk-in’s are NOT guaranteed a spot will be available and must pay cash only.
- We do not have an EFTPOS machine at the studio.

• Please do not arrive earlier than 15 minutes prior to your booking.
- Entering earlier than our scheduled opening times may interrupt others!
- Please wait outside unless arranged otherwise with an instructor.

FRIENDLY REMINDERS DURING ATTENDANCE:

• If you use it – Clean It!

• If you move it – Put it Back!

• If someone needs it - Share it!

• Jewellery and clothing with metal embellishments are prohibited while using equipment. 

• If you are asked to provide or complete any documents, this must be done prior to participating.

• The front door MUST BE UNLOCKED while occupied by guests & students.
- Locking these doors during use by students and guests is a direct violation of fire safety codes.

• No spectators are permitted to observe our classes, registered students and instructors only.
- Only Parent/Guardians are permitted to observe classes for minors under 18 if consent granted by an Instructor or Management.

• Our classes are intended for ADULTS; however, minors may attend with parent/guardian's consent.
- Parent guardians MUST be present for the first visit and complete forms on behalf of minors.


EQUIPMENT & SAFTEY:
• Limit of 1 person per piece of equipment at all times.
- Exception: Instructor has granted permission for special co-op training. (Double’s, etc)

• If training above 1 metre or high risk manoeuvres, please use a crash mat.
- If you require more time training with a mat, we offer private services which allow you exclusive access to all equipment.

• If all crash mats are in use, please inform your instructor to be wait-listed.
- Mats are to be cleaned between individual use.

• Use of crash mats are strictly limited to 10 minutes per person.
- Exception: There are still matts available to use, or mat is not in demand you may continue using it - please check with instructor.

• The wearing of heels is PROHIBITED IF USING A MAT. 
- This will damage our mats and you will be liable for costs involved to replace ($400+)

• CARE for our equipment and look after it as if it were your own!
- Our equipment is expensive, and can be very hard to replace.
- We may not be able to replace damaged items as a result of undue care by those who use it.
- Any damages must be reported to management, please email "polefitmackay@gmail.com". 

• We NEVER require students to wear heels or any specific type of footwear - doing so is at your own risk.
• Wearing heels carries a much greater risk of injury.
• If choosing to leave behind your heels, you must attach a tag clearly displaying your full name and contact number.
- Heels left behind with no tag info are considered as lost/unclaimed property

PERSONAL PROPERTY:
• We are not responsible or liable for any personal items you bring to our premise.
- To prevent loss or theft, please do not bring valuable items with you to class.
- We have a robo vac run daily which may damage items (or our vac) if left behind after class.

• Please check the lost property box if you are missing any items.

• Uncollected property will be donated/discarded after 3 Months.
- If the missing item in question is VALUABLE to you, please contact management ASAP to notify.
- We will do our best to locate & secure the item until collection can be arranged.

BRINGING CHILDREN TO CLASS:
• This is strongly discouraged as we do not have child minding facilities and space is limited.
- We may permit this on a case-by-case basis for those who have unforeseen or extenuating circumstances.
- Any allowances made should not to be considered as a permanent or ongoing arrangement.

• You MUST contact management prior to doing so, even if your instructor has advised it is OK.
- If conditionally approved, management will provide further instructions and information.
- Please continue to search for alternative childcare options.